The allegations made in these complaints are unproven, are not always user of all consumers’ experiences with Advantage, and may incorporate outdated recommendations (about rates, bonus offers, etc.). Note that a lender with a large customer base is likely to also have a higher number of complaints when compared with smaller lenders.
“You will find a fees bundle currently have an income motivated fee that has been establish as a consequence of KHESLC, it withdraw XXXX off my family savings 1 month and place it when you look at the membership matter XXXX and therefore goes on that which you few days possesses given that XXXX out-of XXXX that it letter I just gotten XX/XX/XXXX and so i must not be inside the default XXXX XXXX”
We disputed they on my credit file and because I experienced signed an agreement they asserted that it was legitimate
“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. In XX/XX/XXXX, I received an alert from my credit monitoring service that my student loan balance had increased. I logged into the KHESLC web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. As a result I lost over of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”
In my opinion so it are a beneficial predatory lending strategy which KHESLC might possibly increase accrued attention to the loan with no training otherwise intent of your own title loans in Clinton Tennessee debtor, as a way to enhance their profit
“I began receiving calls from Kentucky higher education immediately following my father passed away for the XX/XX/XXXX. We avoided new phone calls initially however decided I wanted to completely clean upwards my credit so i answered the phone. I thought on account of my personal state of mind after my father introduced, this was the loan I’d many years back. We even-set upwards fee plans towards college or university so i you are going to pay off hello. Well when i are bringing greater towards the my credit history seeking to find things repaired We observed most other deceptive pastime to my credit history. Instance that have a couple of most other societal cover number pertaining to my personal account. Along with several other levels that were maybe not exploit as well as have since the already been removed as i see my credit report We observed the school that i to begin with had the mortgage is actually on there together with account closed. Whilst I’m thinking about it Kentucky degree it suggests We have actually made payments which i had not previous. They suggests I got the borrowed funds within the XXXX and i also performed perhaps not rating financing regarding one to college into the XXXX. I additionally reached out over the institution of course it fundamentally called me straight back, I’d a long discussion which have hey lady throughout the my personal account I asked the woman to deliver me personally the first records of your own mortgage where I experienced very first become the borrowed funds towards the organization. We still have perhaps not obtained you to definitely documentation through email address. She and proceeded and on about the techniques I will have to undergo, which often, We shared with her which was not my personal financing. I am not gonna spend financing that is not mine Im following through. I named and you may talked that have a female with the borrowing from the bank bureau whom added us to get in touch with all of you. Delight help me with this specific matter because it’s browsing avoid me away from taking my personal stimulus or anything else that will come from government entities such as for example my taxation come back, ect. I really don’t are obligated to pay this financing, and i is mount a duplicate out-of 2 out of my borrowing profile. Then you can note that I did not get this to financing and possess discover other fake craft which was towards my membership. Thank you to suit your some time and I really hope so you can tune in to back very soon.”